The short version
We collect what we need to move a parcel and prove it arrived: names, addresses, contact details and a record of every scan. We do not sell it. We share it only with the parties who have to touch the shipment — customs, our delivery partners, and payment processors.
What we collect
| Category | Examples | Why |
|---|---|---|
| Shipment parties | Sender and receiver name, postal address, phone, email | To collect, route and deliver the parcel, and to notify the receiver |
| Consignment data | Contents description, weight, dimensions, declared value, photographs | To rate the shipment, load it safely and file customs entries |
| Tracking events | Scan location, timestamp, status, signature or photo at handover | To show you where the parcel is and to prove delivery |
| Billing | Invoice records, payment status | To take payment and meet tax record-keeping duties |
| Website use | IP address, browser type, pages viewed | To keep the site available and block abuse |
Tracking pages are semi-public by design
Anyone holding a tracking number can view that shipment’s page, including sender and receiver names, the route and the delivery record. That is what makes tracking work without a login — but it means a tracking number should be treated as sensitive. Send it to the receiver, not to a public channel.
Tracking pages carry a noindex instruction, so search engines do not list them.
Who we share it with
- Customs and border authorities — a legal requirement for cross-border freight.
- Delivery and line-haul partners — the agent performing the final leg needs the receiver’s address and phone number.
- Payment processors — to take card payment. We do not store full card numbers.
- Our email provider — to deliver notification emails.
- Law enforcement — where we are compelled by valid legal process.
We do not sell personal information, and we do not share it for cross-context behavioural advertising.
How long we keep it
| Record | Retention |
|---|---|
| Shipment and tracking records | 7 years, to meet Australian Border Force and ATO record-keeping rules |
| Package photographs | 2 years from delivery |
| Website enquiries | 24 months from last contact |
| Server access logs | 90 days |
Your rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles you may ask for access to the personal information we hold about you, ask us to correct it if it is wrong, and complain if you think we have mishandled it. If you are in the EU or UK, the GDPR gives you further rights including erasure and data portability.
To exercise any of them, email privacy@atlaslogistics.com from the address on the shipment, or write to us at 2400 Cargo Way, Building C, Newark, NJ 07114, United States. We respond within 30 days, as the Australian Privacy Principles require.
We will not discriminate against you for exercising a privacy right — your rates and service will not change. If you are unhappy with how we handle a request you can escalate it to the Office of the Australian Information Commissioner at oaic.gov.au.
One limit worth knowing: we cannot delete a shipment record we are legally required to retain for customs or tax purposes until that period expires. We can restrict its use in the meantime.
Cookies
We use a single session cookie to keep staff signed in to the admin panel. The public site and tracking pages set no advertising or analytics cookies, so there is no consent banner to dismiss.
Security
The site runs over HTTPS. Staff passwords are hashed, sign-in attempts are rate limited, and admin access is restricted to named accounts. No system is perfect; if you believe an account has been compromised, tell us immediately at support@atlaslogisticscorp.com.
Children
Our services are for businesses and adults. We do not knowingly collect personal information from anyone under 16 other than as a named receiver on a parcel sent by an adult.
Changes
If we change this policy materially we will post the new version here with a fresh date, and we will email account holders before it takes effect.